Refunds & Returns Policy

Returns Policy

90-Day Return Window

You may return any unused items in their original condition and packaging within 90 days of receiving your order.

Damaged or Defective Items

If your item arrives damaged or develops a fault within 90 days, please contact us as soon as possible with your order number and photos of the issue.

Crafted Cycles will cover the return postage for defective items.
Once received, we will send a replacement or provide an alternative resolution if a replacement is unavailable.

Exclusions

The following items cannot be returned unless defective:

Custom painted items
Special order items

Return Postage

Customers are responsible for the return postage cost on all non-defective items.

How to Return an Item

To initiate a return, please contact us at info@craftedcycles.co.uk with your order number and reason for return. Once approved, please send the item to:

Crafted Cycles
Lumsdale Road
Matlock
Derbyshire
DE4 5EW

Please include your order number inside the parcel so we can identify your return and process your refund promptly.
Ensure your parcel is securely packaged and retain your proof of postage until your return has been processed.

Refunds

Once we receive your return, we will inspect the item to ensure it is unused and in its original condition.

If approved, we will issue a refund.
If the item shows signs of use, we will be unable to issue a refund and may return the item to you.

Late or missing refunds

If you have not received your refund within 5 working days:

Check your bank account again.
Contact your credit card company, as it may take time before your refund is processed.
Contact your bank, as there is often some processing time before funds are cleared.

If you have done all of the above and still not received your refund, please contact us at info@craftedcycles.co.uk.

Exchanges

For new and unused items, we can accept exchanges, depending on the specific item.
Please contact us if you wish to exchange a product and we will confirm whether an exchange is possible for that item.

Returning items

To return a product, please post it to:

Crafted Cycles, Lumsdale Rd, Matlock, Derbyshire, DE4 5EW

You are responsible for paying your own return postage costs.
Shipping costs are non-refundable. If you receive a refund, the cost of return postage will be deducted.
Delivery times for exchanged items may vary depending on your location.
If returning an item of higher value, we recommend using a tracked service or purchasing shipping insurance.

Please note: we cannot guarantee receipt of returned items. Any returns that do not reach us cannot be refunded or exchanged.

Shipping Restrictions

We currently only ship within the United Kingdom.

Need help?

For any questions about refunds or returns, please contact us at:
info@craftedcycles.co.uk

Consumer Rights

Crafted Cycles adheres to the UK Government’s Distance Selling Regulations, ensuring all customers are treated fairly and in accordance with the law.

For the most up-to-date information on your rights as a consumer, please visit the official government website:
UK Government Consumer Rights